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FAQ

​How Do I Place An Order?

You can place an order via our Shop page.


Simply add the item(s) using the "Add To Cart" button. When ready to check out use any of the "View Cart" buttons located on our website. Ordering online is easy and secure! All orders are SSL Encrypted to safeguard your bank card and personal information. 

If you would like to arrange a custom order, please Contact Us

Payment and Shipping

We accept PayPal. If you prefer to pay by Bank Transfer please Contact Us prior to placing your order. We do not ship merchandise until your payment has cleared. 

NOTE - when using Paypal we ship to the confirmed billing address.

How soon will I get my order?

Orders generally ship within 1-2 business days of receiving your order (except special / custom orders or if you are paying by Bank Transfer). Mailing time usually averages 2-5 business days.


How is my order shipped?

We ship via Australia Post using their tracked parcel service. If you need an item faster, please let us know (expedited shipping charges will apply).

How much will shipping cost be?

All orders have a flat rate shipping charge of $8.95 to Australian addresses.


For international orders please Contact Us for a shipping quote.

Looking After Your Jewellery

With proper care, your jewellery will retain its beauty for years to come. Many factors can influence the condition of jewellery, so you should make sure that your jewellery is properly cleaned, repaired and stored. Take care to avoid extreme humidity or heat as this may cause tarnishing. 

 

Please follow these steps to ensure your beautiful jewellery lasts a lifetime.

 

Wearing

Silver Jewellery will naturally tarnish over time, however silver that is regularly used generally needs less care. 

  • Always protect your jewellery from knocks, scratches, chemicals, sunlight and heat/cold.

  • We recommend removing jewellery when you shower or bathe and particularly when on the beach, in the sea and in chlorinated water.

  • Keep away from extreme temperatures, humidity and sunlight, and avoid wearing your jewellery when using bleach.

Storing

To protect your jewellery, pieces should be individually placed in a pouch or within a soft lined box to stop them being scratched or tangled. Ideally store your jewellery in a dark, cool and dry place, and try to keep pieces apart, so that they don't rub together or tangle up.

Cleaning

Metal: Using a soft, lint free cloth is an effective way to keep silver, 18ct yellow and rose gold vermeil jewellery looking shiny and lustrous. Ideally, store silver pieces in an airtight bag to help reduce tarnishing. Do not use tissue paper or paper towels to clean metal as they can cause scratching.

 

Gemstones: Since many gemstones are quite delicate, hot water, harsh chemicals and cleaners should be avoided at all times. We advise cleaning your precious stones with a clean, soft, damp cloth after wearing. Very porous stones such as turquoise and emeralds should be cleaned using an untreated, dry, soft cloth only. Do not use tissue paper or paper towels to clean gemstones as they can cause scratching.